Privacy Policy

Last updated: 30/08/2025

Joshua Oliver Concierge respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our concierge services, including sourcing luxury goods, arranging travel, and booking hospitality services.

By using our services, you consent to the practices described in this policy.

1. Who We Are

We, Joshua Oliver Concierge Ltd, are a concierge service provider based in England & Wales. Registered number: 15664375. Registered office is 35 Ballards Lane, London, United Kingdom, N3 1XW

We help clients source luxury goods and arrange travel, hospitality, and lifestyle services.

For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller of your personal information.

Contact details:

  • Email: info@joshuaoliverconcierge.com

  • Phone: +447712543317

  • Address: 35 Ballards Lane, London, United Kingdom, N3 1XW

If you have questions about this policy or how we handle your data, please contact us at the details above.

2. What Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data – name, date of birth, passport details (for travel bookings).

  • Contact Data – email address, phone number, billing/shipping address.

  • Financial Data – payment details (processed securely via third-party providers).

  • Transaction Data – details of services requested, purchases made, or bookings arranged.

  • Lifestyle & Preference Data – dietary requirements, travel preferences, product preferences.

  • Technical Data – IP address, browser type, and cookies when you visit our website.

  • Communication Data – records of communications with us.

3. How We Use Your Information

We will use your personal data for the following purposes:

  • To provide and manage our concierge services.

  • To source and deliver luxury goods on your behalf.

  • To arrange bookings with third-party suppliers (e.g., hotels, private jet operators, yacht charters).

  • To process payments and invoices.

  • To communicate with you regarding your requests.

  • To comply with legal and regulatory obligations (e.g., anti-money laundering checks).

  • To send you updates, offers, or newsletters (only if you opt in).

  • To improve our website and client experience.

4. Legal Basis for Processing

We rely on the following lawful bases to process your data:

  • Performance of a contract – where processing is necessary to deliver the services you request.

  • Legal obligation – where we are required by law (e.g., accounting, AML compliance).

  • Legitimate interests – to manage our business, improve services, and prevent fraud.

  • Consent – for marketing communications or where required for sensitive data.

5. Sharing Your Information

We may share your personal data with:

  • Service providers and suppliers – hotels, airlines, private jet and yacht operators, luxury goods suppliers, couriers.

  • Payment processors – to securely handle transactions.

  • Professional advisors – lawyers, accountants, insurers where necessary.

  • Regulatory authorities – where legally required.

We ensure that any third parties we work with comply with UK GDPR standards.

6. International Transfers

As part of providing our services (e.g., hotel or jet bookings abroad), your data may be transferred outside the UK. Where this happens, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

7. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfil the purposes we collected it for, and

  • Meet legal, regulatory, and tax requirements.

In most cases, this will be up to 6 years after the end of our relationship.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (where legally possible).

  • Object to processing based on legitimate interests.

  • Restrict processing in certain circumstances.

  • Request transfer of your data (data portability).

  • Withdraw consent at any time (where we rely on consent).

To exercise your rights, please contact us at info@joshuaoliverconcierge.com

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.