Terms & Conditions 

Last updated: 30/08/2025

These Terms & Conditions (“Terms”) govern the relationship between Joshua Oliver Concierge Ltd and you, the client (“you”, “your”), in relation to the use of our luxury concierge services. By engaging our services, you agree to be bound by these Terms.

1. Our Services

1.1 We provide lifestyle management and concierge services, which may include:

  • Sourcing and arranging the purchase of luxury goods.

  • Booking hotels, restaurants, private jets, and yachts.

  • Coordinating travel and event arrangements.

  • Providing access to third-party suppliers and partners.

1.2 We act as an intermediary between you and third-party suppliers. Unless expressly stated, we do not own, operate, or control the goods or services provided by suppliers.

1.3 All bookings, purchases, and services are subject to the supplier’s own terms and conditions, which you agree to be bound by.

2. Client Obligations

2.1 You agree to provide accurate and complete information when requesting services.
2.2 You agree to comply with any supplier requirements (e.g., ID for travel, dress codes, age restrictions).
2.3 You agree not to use our services for unlawful or fraudulent purposes.

3. Fees & Payment

3.1 Our fees will be confirmed to you in writing before we begin work. This may include:

  • Sourcing or booking fees.

3.2 Payment terms will be agreed in advance. Certain services may require full payment upfront.
3.3 All fees are non-refundable unless otherwise agreed in writing.
3.4 Prices quoted by suppliers may change; we will notify you of any such changes before confirming bookings.

4. Luxury Goods Sourcing

4.1 We act as an independent sourcing agent. We are not affiliated with luxury brands such as Hermès, Rolex, Chanel, etc.
4.2 We take all reasonable steps to authenticate products using trusted 3rd party agents.
4.3 Goods are sold “as available” and subject to market conditions.

5. Cancellations & Refunds

5.1 Cancellation terms vary depending on the supplier. Some bookings (e.g., flights, events, bespoke goods) are non-refundable.
5.2 Our fees are non-refundable once a service has been arranged or goods sourced.
5.3 Where refunds are available, they will be processed in accordance with the supplier’s policy.

6. Liability

6.1 We will act with reasonable skill and care in providing our services.
6.2 We are not liable for:

  • The acts or omissions of third-party suppliers.

  • Cancellation, delay, or failure of services provided by suppliers.

  • Losses arising from inaccurate information you provide.

  • Events outside our reasonable control (force majeure).

6.3 To the maximum extent permitted by law, our total liability to you shall not exceed the total fees you have paid us for the relevant service.
6.4 Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any matter that cannot be excluded by law.

7. Confidentiality & Data Protection

7.1 We treat all personal information as confidential and process it in accordance with our Privacy Policy.
7.2 You consent to us sharing your data with suppliers where necessary to fulfil your requests.

8. Termination

8.1 Either party may terminate this agreement by giving written notice.
8.2 Fees remain payable for services already arranged or goods sourced prior to termination.

9. Governing Law

9.1 These Terms are governed by the laws of England and Wales.
9.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Complaints

10.1 We aim to provide exceptional service. If you are dissatisfied, please contact us in writing at info@joshuaoliverconcierge.com
10.2 We will investigate your complaint and aim to resolve it promptly.